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TERMS AND CONDITIONS
1. General
These terms and conditions ("Terms") apply when you as a consumer ("You") place an order via www.spicycollective.se.
When you shop on our website ("the website"), an agreement is entered into between you and Spicy Collective AB with organization number: 559368-0183. All conditions apply to you as a visitor and consumer.
1.2. Reservation
Spicy Collective AB reserves the right for any errors in stock balance, price adjustments, product description and image on the website. Spicy Collective AB has the right to correct such possible errors and update the information at any time
1.3. Ownership
Spicy Collective AB's content is owned by Spicy Collective AB or its licensors. All information that appears on the website such as: images, graphics, design, layout as well as information about our goods, services and other content may not be copied without the written approval of Spicy Collective AB.
2. Order & payment
2.4 DIRECT PAYMENT VIA INTERNET BANK
For direct payment via internet banking, the payment takes place via Trustly. Trustly supports Swedish banks and is free of charge for you as a customer. When paying, you are automatically forwarded to your internet bank where you log in and approve the transaction. The money is deducted directly from your account when you approve the transaction.
2.5 SWISH
For payment with Swish, we cooperate with Klarna. You pay quickly, easily and securely by verifying your payment with Mobile BankID.
3. PERSONAL DATA
By shopping at www.spicycollective.se, you confirm that the information is correct and complete. Spicy Collective AB is not responsible for incorrectly entered information
3.1 Area of responsibility
As a consumer, you are responsible for ensuring that your personal data is not used by anyone else when purchasing or processing personal data. If someone unauthorized is suspected of having made a purchase or order request, please contact us immediately at order@ spicycollective.se. You are responsible for all purchases made with your information if no notifications have been made.
Spicy Collective AB also has the right to notify our payment provider Svea of the incident.
3.2 Blocking
Spicy Collective AB has the right to block your IP address and report you as a customer in case of misuse of our website.
3.3 Processing of personal data
Spicy Collective AB is responsible for the processing of personal data submitted to www.spicycollective.se. Your data will be used so that Spicy Collective AB can fulfill its obligations, such as providing service and carrying out marketing activities, for example sending out offers.
According to the personal data, you have the right to request information free of charge once per calendar year about the personal data processed by Spicy Collective AB, regardless of how they were collected. If such information is required, a request must be submitted to Spicy Collective AB. This request is made in writing via e-mail. If personal data is processed in violation of the Personal Data Act, you have the right to request that the data be corrected, blocked or deleted.
4. ORDER MANAGEMENT
Orders placed in another person's name without their consent, or in any other way that causes the store owners to suffer financial or other damage, will be reported to the police. Spicy Collective AB has full ownership of all products until full payment is made.
To read more about how we handle our deliveries, we recommend you read more here.
4.1 PRICES
All prices are presented incl. VAT. All prices stated on our pages are based on product price unless otherwise agreed. Spicy Collective AB has no control over price changes on the market, which is why the price that applies at the time of payment also applies at the time of delivery.
4.2 CANCELLATION
Cancellation of orders is possible as long as the order has not been packed. Cancellation of non-stock items that have been purchased specifically according to the customer's wishes is not possible after the order for this item has been placed with our supplier. A cancellation is not valid until confirmation of this has been received from the store owners.
4.3 RIGHT OF WITHDRAWAL
As a private person, according to the Distance Contracts Act, which entered into force on 200-06-01, you have the right to cancel a purchase within 14 calendar days, but at least 7 working days, from receipt. The item must be in new condition including all packaging, instructions for use.
4.4 UNCOLLECTED PACKAGES
Orders returned to us are charged SEK 250. You as the customer are responsible for tracking your deliveries. intelligence information is always sent via e-mail and intelligence information can always be found in "My account". The fee is to cover the expenses we receive in the event of a return.
4.5 RETURNS
Contact us before returning a product. It is the customer's responsibility to ensure that the product is well packaged. We reserve the right to replace the defective product with an equivalent one in cases where an identical product is not available at the time of processing the returned product.
4.6 COMPLAINT
The consumer has a three (3) year right of complaint regardless of the warranty period that applies to a product according to Swedish consumer legislation. Complaints must be made within a reasonable time after the fault is discovered. Returns must be sent together with a completed form. Always contact us at this page regardless of the matter. The shipping method must be directly to our address, not to a delivery point or via letter shipping. If the warranty period applies, we may be responsible for the shipping. Warranty on e.g. machines is normally covered by the manufacturer.
The normal case for guarantees looks like this, unless otherwise stated:
- Tattoo machines – 12 months
- Batteries, Power unit – 12 months
- Lamps, Light tables – 12 months
- Grip, Tool
- Clipcords, foot pedals – 3 months
- Merchandise – 1 month
Products that are not covered by warranty are disposable products such as needles, paints, stencil paper, blotting paper, paint cups, etc., etc.
If the products are manufactured incorrectly, of course the right to complain applies. In order to get a complaint through, the customer must always send the product in for inspection by us, alternatively a video clip or something else that shows that the product is obviously faulty and could not break due to incorrect handling.
Spicy Collective AB
Org.nr: 559368-0183
Rönnvägen 15a, 15336 Järna.
Order & Shop – Email: order@spicycollective.se
General questions – Email: info@spicycollective.se
Phone: (+46)73 680 23 31
5. FORCE MAJEURE
Spicy Collective AB is not responsible for delays caused by circumstances such as Spicy Collective AB unable to control such as general labor dispute, war, fire, lightning strike, terrorist attack, change of authority regulation, technical problems, failure in electricity/telecommunication/data connections or other communication and failure or delay in services from subcontractor due to circumstance specified here . These circumstances shall constitute a basis for exemption which entails exemption from damages and other penalties. Should any such situation arise, Spicy Collective AB will inform you both at the beginning and at the end of the time of the current situation. If the circumstance has lasted longer than two months, both You and Spicy Collective AB have the right to cancel the purchase with immediate effect.
6. CHANGES TO TERMS
Spicy Collective AB reserves the right to make changes to these Terms at any time. Any changes to these Terms will be posted on the Website. Changes apply from the moment you have accepted the Terms (in connection with a new purchase or when visiting the website), alternatively 30 days after Spicy Collective AB has informed you of the changes. Spicy Collective AB recommends that you keep updated on the website regularly to pay attention to any changes to the Terms and Conditions.
7. LAW AND DISPUTES
Disputes must primarily be resolved in mutual understanding after discussion with Spicy Collective AB's customer service. In the event of a dispute, Spicy Collective AB follows the decision of the General Complaints Board (point out that decisions from ARN are not binding).
7.2 Dispute concerning interpretation and application
Disputes concerning the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and decided by the General Complaints Board or, in the last instance, by a general court
12. INVALIDITY
If a competent court, authority or arbitration panel should find that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.